FAQ & Policies

Everything, upfront.

Transparent answers before you book — the way it should be.

Booking & rates

When do the properties open?

Ritzy Cove, our lakefront retreat, welcomes its first guests December 1, 2026. The all-new Ritzy Ridge opens July 17, 2027. The Ritzy List gets first pick of opening dates and opening-season rates — join here.

How do I book directly?

Request your dates on our Check Availability page and we'll confirm within 24 hours. Booking and payment are completed securely through our professional management platform — we will never ask you to wire money or pay outside the platform.

Is booking direct really cheaper than Airbnb or Vrbo?

Yes. Booking direct skips the platform service fees entirely, and Ritzy List members receive rates the platforms never see. Same homes, same protection, better price.

What payment methods do you accept?

Major credit and debit cards, processed securely through our management platform at the time of booking.

Your stay

What are check-in and check-out times?

Check-in from 4:00 PM, check-out by 10:00 AM. Early check-in or late check-out may be available on request depending on turnover — just ask.

Are pets allowed?

Pet policy will be published closer to opening — tell us about your pet in the comments when you request dates and we'll do our best to accommodate.

Is there a minimum age to book?

The reserving guest must be at least 25 and present for the duration of the stay.

Are the homes good for families?

Very — both homes are designed for multi-generational trips, and our Blue Ridge guide is packed with family favorites from the Scenic Railway to the aerial adventure park.

Is smoking allowed?

All our homes are strictly non-smoking, inside and out on decks and porches.

Policies

What is the cancellation policy?

Full cancellation terms are presented clearly before you confirm any booking, and align with our management platform's standard policy. Opening-season bookings will include flexible terms — we'll publish specifics before dates go live.

Is my stay protected?

Yes — every direct booking runs through our professional management platform with the same damage protection and guest verification used across their managed properties, plus 24/7 local guest support.

Question we didn't answer? Ask it on the Check Availability form or when you join The Ritzy List — we read every note.